Refund Policy

• All products are digital items delivered directly by our staff.
• Refunds are not offered for completed deliveries.
• Refunds are only granted where an item is not delivered due to an error on our part.

If you haven't received your items yet and want to cancel, contact us in your order ticket — we'll cancel and refund the order in full. If we can't fulfil an order on our end (out of stock, mispricing, or any error), we'll refund you in full automatically.

It is your responsibility to provide accurate information at checkout (such as your Roblox username and email). Failure to do so may result in non-delivery, which does not qualify for a refund. Likewise, if you are unable to pick up or access a delivered item, no refund will be provided.

If you received the wrong item, only part of your order, or nothing at all, we'll make it right: we'll complete the delivery or, if we can't, refund the affected items. Please report issues promptly so we can verify what happened.

If something's wrong, please talk to us first— we'll almost always sort it out faster than your bank can. Opening a chargeback or payment dispute for a successfully delivered item may result in your account being banned from future orders while we respond to the dispute.

Open your private order ticket in our Discord, or email petcentral.fun@gmail.com from the address you ordered with. Include your order number so we can find it quickly. Approved refunds are returned to your original payment method and typically take a few business days to appear, depending on your bank.

This policy may be updated at any time, and changes will be reflected on this page. Not sure if your situation qualifies? Ask us on our support page— we'll help.